We want to assure customer satisfaction by providing you with detailed product information prior to your order. We both want to avoid unnecessary product returns and restocking fees.
1. When a customer purchases through Toviga, they acknowledge that they have read and understood the applicable return policy.
2. Toviga will not issue a refund for used or broken or damaged products.
3. Toviga will not issue a refund for "custom" products.
4. All returns will only be processed if the customer has requested and received a Return Authorization (RA) number from Toviga.
“NON-WARRANTY” RETURN PROCEDURE
1. Claims for non-warranty related returns must be made within 30 days of delivery date.
2. Before returning any products, you must contact Toviga and request a RA (Return Authorization) number. You will be asked several questions. Based on your comments, the RA will be issued with instructions and a return shipping address.
If you return the product without an RA approval, we will not accepted it at the time of delivery.
3. Please note that you must send the product back to the EXACT address in the RA.
4. When you return the product , we recommend that for your own protection you use UPS, Fedex or Insured Post - any uninsured product damage/loss expense will be your responsibility - not ours. Please add additional insurance to cover accidental damage or loss during transit. Without insurance, Fedex and UPS only cover the first $100 of any damage or loss. It is your responsibility to initiate and claims with your shipper.
5. Once the product has been received in "new", unmarked and 100% resellable condition, Toviga will refund only the purchase price of the product less a restocking fee. No credit will be issued for any shipping costs to or from your location.
6. Kiosks - Wall Panels - Towers - Stands: There will be a flat $100 re-stocking fee to cover the cost of inspecting and re-packing the product.
7. Wall Wedges - Tablet Stands - Controller Brackets: There will be a 10% re-stocking fee to cover the cost of inspecting and re-packing the product
8. If the item is determined to be defective or shipped as a result of an error by Toviga, the purchaser will be refunded all shipping and handling fees.
9. All refunds will be made by check - even if original payment was via credit card.